The post doesn’t often deliver things to brighten my life. Bills, junk and more bills are the daily routine for those still intent on killing trees to tell me stuff, but this week, a rare delivery of joy tumbled through our front door. Well, actually it tumbled out of our post lady’s hand into mine as I signed for it.
Upon opening said package, our upcoming holiday raced a little closer towards us as our theme park tickets tumbled out. It is always a significant milestone in any WDW countdown as I’m sure most of you can appreciate. Once the weekend came and I had a little time, I undertook the task of linking each Disney ticket to our Disney app thingy.
For five out of the six it worked like a dream, seamlessly linking each scanned ticket to the person for which it was intended. As a side note, I decided who got what ticket, as I wanted to avoid the ugly scenes of Nana and Grandad wrestling each other to the ground for the Mickey ticket last time! The final ticket decided it didn’t want to play ball and wouldn’t link. However, when I then tried to link it again, the app told me that ticket had already been linked. Evaluating the two options of cancelling the whole trip and going to Butlins instead or seeking technical assistance from Disney, I opted for the latter.
I called the number suggested to me by the app, disregarding the enormous expense of a call to the US, as I am just crazy like that. I was connected quickly after a few IVR choices and was soon embraced in the warm, welcoming Disney tones of some chap on the help line. The US accent alone evokes every positive memory of every previous trip and I could almost feel the Florida sunshine coming down the phone line. The service was of course outstanding, with courtesy, apologies for the inconvenience and a promise to have things resolved promptly. He apologised again for having to put me on hold for a moment to check things out, but he needn’t have, as when the first few bars of the hold music kicked in I filled up and had to compose myself quickly as he returned to line.
A quick refresh of the app confirmed that the issue was resolved and every traveler was now linked. Not content with sorting out my problem, he enquired, with seemingly genuine interest, when our trip was, where we were staying and how long we would be staying with them. If I could have hugged him I would. One step from me suggesting we get married, he thanked me for my call and instructed me to have a magical day. Upon ending the call I sat collecting myself for a few moments before carrying on with every day life. The latter, being at times consistently challenging, with this week being no exception, this is an insight into how the Disney magic really operates. Whenever you engage with the Disney brand, be it on the phone, in a store or actually in the parks, it is that temporary escape from what can be quite sucky reality and long may it continue.
You will notice from the picture above that our Universal tickets also arrived. As much as I love those parks and the on site experience, for me personally, they just haven’t yet delivered that immersive experience of that elusive magic that will always see us visit Disney, with Universal being a casual and occasional addition.
Aside from tales of grown men over reacting to a simple call to Disney, I again find myself exhausted on a Sunday after two gigs on successive nights this weekend. Whilst I have no interest or much respect for their musical output, I tip my hat to the Rolling Stones, who tour in their 70’s. Two gigs in a weekend and I am ready for the scrap heap. Mind you, they don’t have to work all week and then transport, carry, set up and then take down their own gear, so I suspect they wouldn’t be in great shape either after carting our gear up and then down two flights of stairs last night.
Both nights were good and I am now becoming much more comfortable with the whole thing, feeling like I know all the songs well enough to relax a little. We have a weekend off next week, but then three weddings on the bounce over the next couple of weekends. After that, we have a fairly lengthy break as there are lots of holidays within the band, including of course mine.
I must go now to stare at my theme park tickets a little more.
Till the next time…..