I do not want to write this or any further blog post. However, Louise has pointed out that many of you are invested in Emily’s experience and have supported her and me for years and so I owe this to you. I understand that.
Many of you already have picked up that Emily is coming home. I honestly don’t want to go over the back story again as I will just open up the large gaping wounds that I am struggling to deal with so I will try to keep this short.
Emily has been refused entry onto the programme by Disney. This is because she has not, in their eyes, complied with the Disney look. Here’s a brief summary.
She has a small Disney tattoo on her wrist. We have always known of course that the Disney look prohibits them. With that in mind, we researched whether we should remove it. Having read the specific guidelines on Disney’s career web site about her role we understood that covering the tattoo with professional cover up make up would be sufficient.
Disney have said that covering a tattoo with make up in a food and beverage role is not allowed. I understand that.
What I don’t understand is why their own guidelines never mention this on any web site or document sent to Emily in the 14 month application process.
Food & Beverage and Merchandise locations
- Keep fingernails trimmed, filed and maintained (not extended beyond the tip of the finger) so the edges and surfaces are cleanable and not rough.
- Do not wear fingernail polish and/or artificial nails when working with exposed food.
- Do not wear jewelry, including medical information jewelry, on arms or hands. The exception is a plain (commitment) ring, without stones, raised designs, engraving or jagged edges. Acceptable options for medical jewelry include necklaces and ankle bracelets.
Body Alteration or Modification
Intentional body alteration or modification for the purpose of achieving a visible, physical effect that disfigures, deforms or similarly detracts from a professional image is prohibited. Examples include, but are not limited to, visible tattoos, brands, body piercing (other than traditional ear piercing for women), tongue piercing or splitting, tooth filing, earlobe expansion and disfiguring skin implants.
Tattoos must be discreetly and completely covered at all times. Jewelry, spacers, retainers, or plugs are not permitted in any body piercing, including non-visible piercings, while working.
The lack of specific mention of food and beverage workers not being able to cover their tattoo with make up is both incredible and obvious.
Knowing the effort and expense undertaken to get any applicant to the US, you would think they would make every effort to redeploy her into a merchandise role, where make up cover is apparently allowed. They didn’t make any effort to do so, and after a ten minute meeting where she was told she was being sent home, she was left alone in a room with a laptop and a phone, having been told she must be out of the US in 48 hours, and she was expected to book her flight on the spot as they needed the flight details for their records.
Disney refuse to talk to her parents as she is “an adult” and my several emails asking reasonably for help or a conversation have been ignored. When I email them, they call Emily with a witness from Disney listening in and no doubt recording the conversation, which to me suggests they are worried they have messed up here. I have sent an official complaint to Bob Iger and any other senior Disney person I can find an email address for setting out their failings to give clear direction and the devastating effect this has had on a 19 year old kid away from home for the first time. It has been ignored so far.
I could go on with many more aspects of Emily’s treatment which disgust me but that would be doing what I said I wouldn’t and I’ll just get more upset again.
My 35 year relationship with Disney is broken, as is his my heart. Emily’s future is at best uncertain and at worst severely compromised, with no job, no plans now and her illusions shattered.
The devastation caused to Emily’s entire family is impossible to describe. I cannot express my own heart break right now. I cannot begin to imagine how Emily is feeling, and she now has to fly home tonight.
This will probably be the last blog post I do here. I don’t feel I can carry on with anything Mkingdon related as Disney has always been at the heart of that. You’ll forgive me I hope for not engaging in replies to comments etc, I am just too upset to discuss this again. Sorry.
Thank you for your support over the years. I have always appreciated it.